1. Requesting a Return

Should you wish to send back an item, please raise your return request no later than 14 days after your order arrives.

2. Assessing the Product

When requesting a return, please let us know the reason. Items must be returned unused and in their original, undamaged condition-we cannot accept returns for products that have been broken or altered after delivery.

3. Approval Process

Once we approve your request, we’ll send you complete guidance on next steps, including how to package and send the item back, along with any relevant timelines.

4. Refund Process

• All refunds are issued back to the payment method you originally used.
• Cancel your order before processing begins, and you’ll receive a full refund.
• Cancel after processing has started, and a pro-rated refund will be issued based on costs already incurred.

5. Damaged, Incorrect, or Faulty Items

Should your order arrive broken, wrong, or faulty, we’ll arrange a replacement for you or a refund if a replacement isn’t available.

6. Reporting a Problem

Any issues with your order-damage, incorrect items, or defects must be reported within 24 hours of delivery. Requests made after this period may not qualify for a return, replacement, or refund.